How can we help?

Download the Flows Jobs app and tap "Create Account" on the welcome screen. Fill in your name, email, and password. You'll receive a verification email to confirm your address.

Flows Jobs offers three account types: Customer (book services), Business Owner (list and manage your business), and Employee (view job assignments and track hours).

Once logged in, go to Profile → Register Your Business. You'll need your ABN for verification. Your business will appear on the platform after admin approval.

Browse businesses on the home screen, tap a business to view their services, select a service, choose your preferred date and time, and confirm your booking.

Yes. Open the booking from your Bookings tab and tap "Cancel". Cancellation policies vary by business — please check the business terms before booking.

You'll receive a notification when the business confirms your booking. You can also check the status in your Bookings tab — it will show "Confirmed" once accepted.

In your Business Dashboard, go to Team Management and tap "Invite Member". Enter their email and select a role (Admin, Employee, or Accountant). They'll receive an invitation email.

Admin: Full access to manage the business. Employee: Can view and manage assigned bookings. Accountant: Can view services, bookings, calendar, and reports.

Employees can start and stop timers on assigned jobs via the Job Execution screen. Time is automatically recorded to the timesheet for review by the business owner.

On the login screen, tap "Forgot Password" and enter your email. You'll receive a reset link. You can also change your password from Profile → Security.

Go to Profile → Personal Information to update your name, phone number, and profile photo.

To request account deletion, contact our support team at Support@flowsjobs.com. We will process your request within 30 days in accordance with our Privacy Policy.

There are four monthly plans: Starter ($39/month), Team ($79/month), Pro ($129/month), Elite ($199/month). Compare everything included on our pricing page.

Yes — 14 days on Starter, 30 days on Team, 30 days on Pro, 30 days on Elite. You won't be charged until your trial ends, and you can cancel before then.

A small fixed fee per completed booking, deducted from your prepaid Currents balance: Starter $2.99, Team $2.59, Pro $1.79, Elite $1.49. There's no percentage commission on your jobs.

Currents is your prepaid platform balance used for booking fees. Top up in Billing with $20, $50, $100, $200 options, or enable auto top-up. New businesses receive $30 in free credit on their first subscription.

Yes. Upgrade, downgrade or cancel any time from Billing in the app or web portal. There are no lock-in contracts or cancellation fees.

Each plan includes monthly SMS credit for automatic customer messages. Plan credit refreshes every billing month and doesn't roll over. You can buy top-ups from $5 to $500, and top-up credit never expires.

Invoices include a secure link to pay by card via Stripe. Customers can also pay by bank transfer using the bank details on your invoice.

Connect your bank account through Stripe in Billing → Payouts. Once connected, card payments on your invoices are paid out to your account.

Flows Jobs takes no commission on invoice payments. Card payments are processed by Stripe, which deducts its own processing fee from each card payment — Stripe sets these rates and they vary by card type, so see stripe.com/au/pricing for the current fees. Bank transfers have no platform fee.

Starter includes up to 50 quotes and invoices per month. Team, Pro and Elite include unlimited quotes and invoices.

Starter: owner only; Team: owner + 4; Pro: owner + 14; Elite: unlimited. Extra users can be added on any plan for a small monthly fee.

Employee (assigned jobs, timers and photos), Admin (manage the business) and Accountant (bookings, calendar, invoices and reports). Admin and Accountant roles are available on Team and above.

Yes. Team members with the Admin or Accountant role can sign in to the business web portal at flowsjobs.com with their own login, as well as using the mobile app. Each role sees exactly what it can in the app — admins manage bookings, jobs, quotes and invoices; accountants see invoices, reports and timesheets. Employees use the mobile app.

An optional add-on that records each trip a tracked employee makes — GPS route, distance and travel time — so you can review travel for payroll, reimbursements or billing. It's priced per tracked employee per month, with lower prices on higher plans.

No. Automatic employee timesheets are included on the Team plan and above.

Data is stored on secure cloud infrastructure with role-based access controls, so each person only sees what their role allows. Card details are handled by Stripe and never stored by Flows Jobs.

See our account deletion page for what's removed and what must be retained by law, or email Support@flowsjobs.com. Requests are processed within 30 days.

Our full Privacy Policy and Terms of Service are linked at the bottom of every page.