Privacy Policy

Last Updated: January 29, 2026

1. Introduction

Flows-Job ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

2. Information We Collect

2.1 Information You Provide

Account Information:

• Name, email address, phone number
• Password (encrypted)
• Profile photo (optional)
• Business information (ABN, business name, address, category, description)

Booking Information:

• Service requests and preferences
• Booking details (date, time, location)
• Job notes and photos
• Communication with service providers

Payment Information:

• Payment method details
• Transaction history
• Invoice information

Employee Information:

• Work assignments
• Time tracking data
• Job completion records

2.2 Automatically Collected Information

Usage Data:

• App usage statistics
• Feature interactions
• Session duration
• Error reports and crashes

Device Information:

• Device type and model
• Operating system version
• Unique device identifiers
• IP address
• Mobile network information

Location Data:

• GPS coordinates (when permission granted)
• Service location addresses
• Approximate location from IP address

3. How We Use Your Information

We use your information to:

Provide Services:

• Create and manage your account
• Process bookings and service requests
• Facilitate communication between users
• Track job progress and time
• Generate invoices and process payments

Improve Platform:

• Analyze usage patterns
• Improve app functionality
• Develop new features
• Fix bugs and technical issues

Communication:

• Send booking confirmations and updates
• Notify you of job assignments
• Provide customer support
• Send important account notifications

Safety and Security:

• Verify business legitimacy (ABN validation)
• Prevent fraud and abuse
• Enforce our Terms and Conditions
• Comply with legal obligations

Marketing (with consent):

• Send promotional offers
• Announce new features
• Share platform updates

4. ABN Verification

4.1 Australian Business Register

• We verify ABNs through the Australian Business Register (ABR)
• ABN data is retrieved from official government sources
• Verification confirms business is active and registered
• ABN information may be displayed to customers

4.2 What ABN Data We Collect

• ABN number
• Business name
• Entity type
• GST registration status
• Business location (state)

This information is publicly available through the ABR and is used solely for verification purposes.

5. Information Sharing and Disclosure

5.1 Within the Platform

With Customers:

• Business profiles (name, category, description, services)
• Employee names assigned to jobs
• Job completion information

With Businesses:

• Customer names and contact details for confirmed bookings
• Service location and requirements
• Booking history

With Employees:

• Job details and customer information
• Work schedules and assignments
• Time tracking records

5.2 Third-Party Service Providers

We may share information with:

• Payment processors for transaction processing
• Cloud storage providers (Supabase) for data hosting
• ABR Services for ABN verification
• Analytics providers for app improvement
• Customer support tools for assistance

5.3 Legal Requirements

We may disclose information when required to:

• Comply with laws and regulations
• Respond to legal requests (subpoenas, court orders)
• Protect our rights and property
• Prevent fraud or security threats
• Protect user safety

5.4 Business Transfers

If Flows-Job is acquired or merged, your information may be transferred to the new entity.

6. Data Security

6.1 Security Measures

We implement industry-standard security measures:

• Encryption of data in transit (SSL/TLS)
• Encrypted password storage
• Secure cloud infrastructure
• Regular security audits
• Access controls and authentication

6.2 Your Responsibility

You are responsible for:

• Keeping your password confidential
• Using a strong, unique password
• Logging out on shared devices
• Reporting suspicious activity

6.3 No Guarantee

While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security.

7. Data Retention

Account Information: Retained while your account is active

Booking and Job Records: Retained for 7 years for legal and tax purposes

Time Tracking Data: Retained for 7 years per employment law requirements

Payment Information: Retained per financial regulations

Deleted Accounts: Data may be retained for legal compliance but will be anonymized when possible

8. Your Rights and Choices

8.1 Access and Correction

• View your personal information
• Update or correct your data
• Request a copy of your data

8.2 Deletion

• Request deletion of your account
• Some data may be retained for legal requirements
• Deleted data cannot be recovered

8.3 Opt-Out Options

• Unsubscribe from marketing emails
• Disable push notifications
• Revoke location permissions
• Limit data collection

8.4 Data Portability

Request export of your data in a machine-readable format.

9. Children's Privacy

Flows-Job is not intended for users under 18. We do not knowingly collect information from children. If we discover we have collected children's data, we will delete it immediately.

10. Location Data

10.1 Collection

• GPS location (when permission granted)
• Service addresses you provide
• Approximate location from IP address

10.2 Usage

• Display nearby businesses
• Navigate to job locations
• Improve service matching
• Analyze service areas

10.3 Control

You can disable location services in your device settings.

11. Cookies and Tracking

We may use:

• Session cookies for authentication
• Analytics tools to understand usage
• Crash reporting to fix bugs

You can disable cookies in your device settings, but some features may not work properly.

12. International Data Transfers

Your data is primarily stored in Australia. If transferred internationally, we ensure appropriate safeguards are in place.

13. Changes to Privacy Policy

We may update this Privacy Policy:

• Changes will be posted with updated date
• Material changes will be notified via email or app
• Continued use constitutes acceptance

14. Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. You have rights under this legislation including:

• Access to your personal information
• Correction of inaccurate data
• Complaint to the Office of the Australian Information Commissioner (OAIC)

15. Contact Us

Privacy Questions:

Email: privacy@flows-job.com.au

Data Requests:

Email: data@flows-job.com.au

General Support:

Email: support@flows-job.com.au

Postal Address:

[Your Business Address]

Melbourne, Victoria, Australia

Office of the Australian Information Commissioner:

If you have concerns about how we handle your data, you can contact:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

16. Consent

By using Flows-Job, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.